PrimeLineConnect

Why PrimeLineConnect?

Become part of our visionary team.

At PrimeLine, we’re shaping a new age of network communications. One that combines creative and customized technology solutions with compassionate, data-enriched human support. Connecting people with the information, companies, and emergency services they need is our mission. As we grow, expand our capabilities, and break barriers to forge innovative services and technology advancements, we’re constantly seeking individuals who share our passion for coming through for clients and their customers in the most critical moments. If being part of a team that makes a difference in people’s lives is what you’re all about, we’d like to hear from you.

Customer Service Call Specialist

This position is responsible for receiving, evaluating, and coordinating customer care calls. This may include inbound and outbound calls to and from customers, listening to customers’ needs or issues, and providing helpful solutions as needed.

RESPONSIBILITIES:

Answer incoming customer care calls.
Maintain conversation with the caller in a professional manner.
Provide alternative solutions when a caller’s request cannot be fulfilled.

QUALIFICATIONS:

1-year previous experience in call center, or customer service preferred.
Ability to retain emotional control in challenging situations.

DevOps Support Analyst – Night Shift

We're looking for a DevOps Support Analyst excelling in communication, organization, and problem-solving to join our team. The role involves supporting infrastructure, project participation, system improvements, and proactive issue identification. It also involves researching and helping to resolve issues that are reported by clients or system alarms. The role requires a self-motivated individual with strong collaboration and multitasking skills.

RESPONSIBILITIES:

Supporting infrastructure and environments.
Assisting with code development, QA testing, and debugging issues.

QUALIFICATIONS:

3+ years of experience in Information Technology.
Strong problem-solving and communication skills.

Emergency Response Specialist

This position is responsible for receiving, evaluating, and coordinating emergency phone calls. Successful candidates will be responsible for the efficient and effective communication, documentation, and relaying of information as a third-party service to connect callers to emergency services for situations that require police, fire, or medical assistance.

RESPONSIBILITIES:

Answer incoming emergency calls.
Provide clear and concise information to emergency dispatchers.

QUALIFICATIONS:

Fluent English speaking, reading, and writing abilities.
Ability to work non-standard business hours when required.

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